Can my tenant cancel a booking?
(Only relevant for owners on a Premium or Superior plan)
The following cancellation policy applies for tenants in a Globexs apartment, unless overruled by the rental contract. For tenants in a partner apartment the cancellation policy of the partner applies.
Cancellations by the tenant before arrival
The LESSEE has the right to cancel the booking with 2 months written notice without penalty. If however, the notice is less than 2 months but more than 1 month in advance, the LESSEE must pay a penalty of half a month’s rent. With a notice less than 1 month in advance, the LESSEE must pay a penalty of a full month’s rent. In case the booking was subject to an agency fee, the agency fee will not be returned under any circumstances.
Cancellations by the tenant during the stay
In case of standard cancellation policy
The LESSEE has the right to cancel the rental agreement with 2 months’ written notice without penalty. However, if the notice is less than 2 months but more than 1 month in advance, the LESSEE must pay a penalty of half a month’s rent. With a notice less than 1 month in advance, the LESSEE must pay a penalty of a full month’s rent.
In case of flexible cancellation policy
If the contract is subject to flexible cancellation (see Particular Conditions of this agreement), the LESSEE will be allowed to cancel the rental agreement with effect on the first day of the following month if notified by the 15th of the month, and if the notification is done after the 15th of the month, the cancellation will then be effective on the last day of the following month.
Cancellation of the owner before arrival or during the stay
The OWNER has the right to cancel the rental agreement at any given moment with 1 month’s written notice without penalty.
Excess of users in the property
If the LESSEE fails to meet the obligation to register every person in the apartment, or if the maximum capacity of the PROPERTY is exceeded, this will be considered as a serious breach of the agreement, which entitles the OWNER to invoke the automatic dissolution of the agreement without prior notice, and to charge the sum of a full month’s rent as a penalty to the LESSEE.
Liability of Globexs
In the event that the tenant decides for any reason not to come or not use (any more) the reserved house, Globexs will not be liable to the owner, nor will it be obliged to indemnify the owner in any way.