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Can my tenant cancel a booking?

The following cancellation policy applies for tenants in a Globexs apartment, unless overruled by the rental contract. For tenants in a partner apartment the cancellation policy of the owner applies.

Cancellation before arrival

The tenant has the right to cancel the booking with 2 months’ written notice without penalty. If however, the notice is less than 2 months but more than 1 month in advance, the tenant must pay a penalty of half a month’s rent. With a notice less than 1 month in advance, the tenant must pay a penalty of a full month’s rent. In case the booking was subject to an agency fee, the agency fee will not be returned under no circumstances.

Delayed arrival

In case the travel plans change, the tenant has the right to delay the entry date by 1 week without penalty, with a 1 month’s written notice. During this 1 week, the apartment will be blocked for the tenant. This term of 1 week can be extended after negotiation with the owner, under certain circumstances.

Cancellation during the stay

The tenant has the right to cancel the rental agreement with 2 months’ written notice without penalty. If however, the notice is less than 2 months but more than 1 month in advance, the tenant must pay a penalty of half a month’s rent to Globexs. With a notice less than 1 month in advance, the tenant must pay a penalty of a full month’s rent to Globexs.

Liability of Globexs

In the event that the tenant decides for any reason not to come or not use (any more) the reserved house, Globexs will not be liable to the owner, nor will it be obliged to indemnify the owner in any way.

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