Dear tenant, dear guest:
We are delighted that you have chosen Globexs as your new host.
We will do our best to make your stay as pleasant and comfortable as possible. We are passionate about global mobility. We believe that embracing global mobility is the best way to improve the world around us. We help expats move from one country to another.
Our staff is dedicated to making you feel welcome and comfortable in your new home. That’s the Globexs experience, and that’s what sets us apart from traditional relocation and rental companies. The priority of the Globexs management team is to create a friendly, multicultural environment that meets your expectations.
Welcome to Globexs!
Dolores Sande
Globexs Customer Experience Manager
“We do what we do because we believe that the world would be a better place if everyone had the opportunity to live and work abroad for a while.
LODEWIJK CUYPERS, FOUNDER OF GLOBEXS
What can you find on this page?
Contact information during your stay and other useful information
House rules
How to request extra cleaning
Useful information about Madrid
About the check-out process
Comments and suggestions
Globexs Contact information
Customer service during office hours
Monday to Thursday 8:00 to 16:30
Friday 8:00-14:00
You have 3 different ways to contact us during office hours:
1. You can contact the rental department (support@globexs.com), or +34 962 066 814
2. You can contact Dolores Sande – Customer Experience Manager (dolores@globexs.com), or +34 624 06 82 64.
3. Or you can contact the Maintenance Department (info@nestor-pm.com), or +34 601 45 89 33.
Customer service outside office hours (until 22:00)
Monday to Thursday from 16:30 to 22:00 (Friday from 14:00 to 22:00)Weekends and public holidays 8:00 – 22:00.
Tel: (+34) 604 977 651
Call us on this number only in case of emergency.
Only the following cases are considered emergencies:
-You are locked outside. This intervention is subject to a charge of 150 € + VAT + the cost of the locksmith.
-You have a security problem related to the flat (for example, you suspect that there is a gas or water leak)
Between 22:00 and 08:00: We do not have staff on duty at night. For any emergency, please call 112.
House rules
Welcome to the Madrid Coliving by Globexs! We are thrilled to have you as part of our community. To ensure a harmonious and productive living environment, please adhere to the following house rules:
General house rules
Respect and consideration
Respect: Treat fellow residents, staff, and the property with respect and consideration at all times.
No smoking of course
Noise levels
Maintain a quiet and professional atmosphere. Avoid loud noises, especially between 10 PM and 8 AM.
Parties are not allowed.
Visitors
No overnight guests: Visitors are not allowed to stay overnight.
Visiting hours: Visitors are permitted between 10 AM and 8 PM. Ensure they do not disturb other residents.
Cleanliness and maintenance
Cleanliness: Maintain cleanliness in your own room and all shared spaces. Regular cleaning of your room is expected.
Waste disposal: Dispose of garbage and recycling properly and regularly. Follow the Globexs guidelines.
Maintenance issues: Report any maintenance issues or damages to the Globexs staff immediately.
Security
Lock doors: Always lock your room door when leaving and ensure the main apartment door is securely closed.
Personal belongings: Keep valuable items secure. Globexs is not responsible for any loss or theft.
Communication
Respectful communication: Communicate respectfully and promptly with both fellow residents and Globexs staff.
Conflict resolution: Address any conflicts or issues calmly and respectfully. If needed, seek assistance from the Globexs staff.
Room use
Private space
Each resident’s room is their private space. Respect others’ privacy and do not enter another resident’s room without permission.
Eating in rooms
All meals must be consumed in your own room. The shared kitchen is for preparing meals only. It is not permitted to consume meals in the coworking space.
Garbage
Do not leave garbage or dirty plates in your room.
Shared spaces
Bathrooms
The 2 shared bathrooms must be kept clean and tidy. Do not leave personal items in the bathrooms and clean up after use. Do not leave personal items in the bathrooms.
Kitchen
Clean up immediately after cooking or using the kitchen facilities. Do not leave dirty dishes or food out.
Coworking space
– The coworking space is for professional use only. No leisure activities are allowed.
– Keep noise to a minimum to ensure a productive environment for all residents.
– Use the printer, desks, and other equipment responsibly. Report any issues to the Globexs staff.
– Do not leave personal items or trash in the coworking space.
Garbage disposal
The concierge of the building will collect garbage from the stairwell landings Monday to Friday from 6.30 pm. Neighbors should not take them out before that time. If they must be absent before that time, as well as on weekends and holidays, neighbors must deposit the garbage directly, in closed bags in the containers located in the garbage rooms of each staircase.
The concierge is only required to collect the garbage that goes into the brown(organic), orange(general) and yellow(containers of all types) bins.
Paper, cardboard and glass waste must be deposited by the neighbors in the recycling containers located in the street. Do not leave them on the stairway landings or in the rooms with containers on the property.
Compliance
Adherence to rules
Adherence to these rules is mandatory. Failure to comply may result in termination of your stay.
Legal compliance
Comply with all local laws and regulations.
We hope you enjoy your stay and make the most of your time in Madrid. Thank you for your cooperation! For any questions or concerns, please contact the Globexs staff. Welcome to the Globexs Coliving Community!
Room cleaning services
You can request for extra cleaning during your stay at the price of 20 € +VAT per hour.
Info about Madrid
Globexs blog
Our blog is a source of useful information about Madrid. Click here to read important information if moving to Madrid.
Facebook Group: Expats living and working in Madrid
The Facebook group “Expats living and working in Madrid” is the meeting point for newly arrived and established expats living and working in Madrid. The group was created to help expats and foreigners in Madrid to connect with each other.
About the check-out process
Presential check-out
Check-out is presential and the keys are to be returned in hand to a Globexs staff member. Make arrangements well in advance for the check-out date.
How to leave your room at check-out
You must leave your room clean on your departure. You are not obliged to wash the sheets and towels (some accommodations charge a one-off fee to cover this cost), but garbage must be taken out of your room.
Your personal items in the kitchen and bathrooms must be removed.
In case the room is left very dirty, an extra cleaning fee may be charged. The amount of the cleaning fee will be decided by the flat owner (minimum 60 € + VAT) and will be communicated to you by Globexs (read our terms and conditions).
Do you need help cleaning the room before you leave?
If you need us to help you clean your flat before your departure, please do not hesitate to contact us. We can send cleaning staff. The cost is 20€ + VAT per hour. This is the easiest way to finish your wonderful stay with us without worrying about this matter.
About the deposit
Read all about our deposit policy in our terms and conditions. The deposit will be returned by bank transfer after check-out, but only if you have completely fulfilled your obligations as a tenant. If there is no damage to the property, if the house rules have been respected and the property is left in the same condition as on arrival. The deposit will be returned as soon as possible but it can take up to a maximum of 30 days after departure, because you have to wait for the last month’s utility bills.
Reasons why the deposit may not be returned.
- If the room is left dirty.
- If there is damage to the property caused by improper use
- If you have not respected the house rules set out in the rental contract
- If you have consumed more energy than is included in the rental price. The rental price of a flat usually includes a maximum energy cost.
- In case of payment problems. For example if your payments are subject to a commission from paypal or any other financial institution, and Globexs does not receive the full amount. Or if there is a penalty for late payment during the stay.
- If there are issues not reported during the 24 hours after check in to info@globexs.com .
- Missing items (towels,etc).
- Stained bedlinen
In the event that (a part of) the deposit cannot be returned, Globexs will draw up a deposit report to explain the reason for the non-return. In this case, the tenant will also be charged an administrative fee between 50€ – 250€.
Maintenance reports
Our team carries out maintenance reports between one stay and the next. Please report anything you find in the property to the maintenance staff as soon as you see it. Honesty and transparency is one of Globexs & Nestor Property Management’s core values, so please let us know if you have accidentally broken or misplaced anything.
Your opinion is very important to us
Please share your experience of your stay with us by emailing us dolores@globexs.com, or using Globexs Customer Experience reviews. We need to know our strengths and be aware of what we can do better for the future. By sharing your feedback with us, you are helping us to grow and improve the customer experience for every next guest.
Thank you for choosing Globexs and we hope to see you soon in Madrid, Spain, or anywhere in the world.