Welcome to Bernabeu!

We will meet and greet you on arrival and will show you around the coliving (Check in times: between 8 to 10 pm). If you’re traveling by plane, please let us know your flight number so we can monitor for any delays.

Consider that public transportation from the airport to Bernabeu could take more than 1 hour. We suggest you take a taxi, which will take around 25 minutes.

In all cases, one of our colleagues from Nestor (Globexs company, concierge, and maintenance) will contact you around 72 hours before your arrival for more detailed check in instructions.

Customer service during office hours
Monday to Thursday 8:00 to 16:30 and Friday 8:00-14:00: You have several ways to contact us during office hours.

Contact Dolores Sande – Customer Experience Manager (dolores@globexs.com), or +34 624 06 82 64.

Customer service outside office hours (until 22:00)
Monday to Thursday from 16:30 to 22:00 (Friday from 14:00 to 22:00). Weekends and public holidays from 8:00 to 22:00.

Tel: (+34) 604 977 651. Call us on this number only in case of emergency.

Emergencies between 22:00 and 08:00
We do not have staff on duty at night. For any emergency, please call 112.

In addition to accommodation services we also offer immigration services to legal assistance to foreigners moving to Madrid: NIE numbers, digital nomad visa, golden visa, etc. For more information contact your Community Manager or visit www.globexs.com.

Additional cleaning of your personal space, during your stay, is possible and cost 17€ + vat per hour. 

What to Do at Check-Out?

Check-out must be completed no later than 11:00 AM.

If you plan to leave earlier, we kindly ask you to inform us in advance so we can adjust the inspection accordingly.

Check-out is non-presential.
Simply lock your bedroom door and leave the keys inside the mailbox located next to the apartment entrance door.

Before leaving your bedroom and the apartment, please make sure to:

• Remove all your personal belongings, including any food from the kitchen cabinets and fridge.

• Leave the room clean and tidy.
  If we find any damage that was not previously reported, the cost will be deducted from your deposit.

• Return all furniture to its original place, take out the trash, and ensure you haven’t left any items behind.
  If the room is left in poor condition, a cleaning fee will be charged.

Need help cleaning the room?
We have a cleaning team available if you need help preparing the room for check-out.
The cost is 25 euros/hour + VAT. This way you can end your stay stress-free.

About the Security Deposit
We kindly ask you to review the full policy in our Terms and Conditions.
The deposit will be refunded via bank transfer after check-out if you have fulfilled all tenant obligations:

• No damages were caused during your stay

• House rules were respected

• The room is returned in the same condition it was delivered

The refund will be processed as soon as possible, but the transfer may take up to 30 days, as we must wait for any utility charges (electricity, water, wifi, etc.) that exceed the 60 euros/month included in the rent.

Reasons for Deposit Deductions:

• If the room is not left clean (cleaning charges will apply based on the hours required to restore the space)

• If there is damage due to improper use

• If house rules were not followed

• If there are payment issues, such as fees charged by PayPal or other financial entities and Globexs did not receive the full amount, or in case of rent payment delays

• If damages were not reported through our Incident Report

• If items are missing (e.g., towels, etc.)

• If sheets have stains

If part or all of the deposit is retained, Globexs will send a report indicating the reason.

Maintenance Report
Our team will prepare a maintenance report between stays.
So please make sure to report any issues as soon as you notice them by using the Incident Report form.
Honesty and transparency are extremely important, so do not hesitate to inform us of any accidental damage to the room, apartment, or furniture.

Please share your experience of your stay with us by emailing us dolores@globexs.com, or using Globexs Customer Experience reviews. We need to know our strengths and be aware of what we can do better for the future. By sharing your feedback with us, you are helping us to grow and improve the customer experience for every next guest. Thank you for choosing Globexs and we hope to see you soon in Valencia, Spain, or anywhere in the world.

network: DIGI FIBRA EECB 4G

DIGI FIBRA PLUS EECB
password: BYD33Y5444

Instructions

Recycle the trash with our separate bins. The trash should be brought to the front desk after 6.30 pm. Glass and paper or cardboard is recycled in the street in containers. 

There is airco and heating in the common areas of the apartment.

At the front desk there is a concierge who is available for any questions regarding the building.

Coworking space
Please note that it is prohibited to consume meals in the Coworking space. Let’s keep this a 100% professional environment.

• Coffee machine
• Water
• Printer

The kitchen
Remember to clean after usage for your roommates, it is the best way to keep a good ambiance! 

• Stove: ceramic
• Oven: Remember to keep it clean after usage
• Microwave:  Remember to keep it clean after usage
• Washing machine: choose your program, add the product and start.
• Pans and pots: keep it clean after usage, don’t put it in the dishwasher
• Fridge/Freezer put your personal stuff on your selected shelf. 

Bathrooms
Please ventilate after usage to avoid mold

The bedroom and bathroom closest to the kitchen is reserved for Globexs staff.

The tenant must be aware that the coliving is a genuine residence surrounded by neighbors and the rules of the Homeowner’s Association have to be respected. The working norms of the proprietor’s committee for the building, in which the accommodation is located, are to be respected, as well as the proper use of the common elements and fittings of the building. Annoying, unhealthy, harmful, risky, and illegal activities are forbidden. The tenant may not disturb the peace and dwelling in the building and must refrain from activities that may disturb the peace of residents or neighbors.

The Globexs apartments are only intended for use as a temporary housing accommodation. The tenant is not permitted to make it his/her principal or main place of residence unless specific permission is given in writing. The tenant shall immediately notify Globexs by registered letter if his/her principal or main place of residence changes.

It is not permitted to exercise any trade or craft in the property, nor any other profession.

The property cannot entirely or partly be sublet or made available to third parties, nor can the rent be transferred to third parties.

If the tenant fails to meet the obligations stated above about the intended use of the property, the owner will consider this as a serious shortcoming, which entitles the owner to invoke the automatic dissolution of the agreement without prior notice and to charge the sum of a full month’s rent as a penalty to the tenant. Moreover, in that case, the owner is also entitled to claim damages, such as material damage and taxes to which the owner would be bound by the mere fact that the property is rented for a professional purpose or if the property is used as a principal or main place of residence.

The tenant must respect the neighbors by keeping noise levels down, not just in the coliving but also in the stairwells. The noise has to be kept down to a minimum between the hours of 21:00 and 10:00.

No parties are allowed to be held on the coliving.

Smoking is strictly prohibited in the coliving and the building. A penalty of 500€ will be charged in case the tenant smokes in the apartment.

During the stay the tenant must depose the rubbish as indicated by the owner or by a Globexs staff member on check-in.

When a set of keys is lost a penalty of 250€ will be charged, on top of the cost of making a new copy.

An effort has been made to prepare the coliving for the tenant to ensure that the tenant feels as relaxed and comfortable as possible during the stay. The tenant is obliged to treat his room and the common areas with care so that it is left at the end of the rental just as he/she found it at the beginning.

In case one of the above house rules is not respected, this will be considered a serious error, which entitles Globexs to immediately terminate the rental agreement, without notice, in which case the resident is obliged to pay to the owner an indemnity of the amount of a full month’s rent for this error (in addition to other eventual costs for indemnification of damages that would be caused to the property).