Dear tenant, dear guest:
We are delighted that you have chosen Globexs as your new host.
We will do our best to make your stay as pleasant and comfortable as possible. We are passionate about global mobility. We believe that embracing global mobility is the best way to improve the world around us. We help expats move from one country to another.
Our staff is dedicated to making you feel welcome and comfortable in your new home. That’s the Globexs experience, and that’s what sets us apart from traditional relocation and rental companies. The priority of the Globexs management team is to create a friendly, multicultural environment that meets your expectations.
Welcome to Globexs!
Dolores Sande
Globexs Customer Experience Manager
“We do what we do because we believe that the world would be a better place if everyone had the opportunity to live and work abroad for a while.
LODEWIJK CUYPERS, FOUNDER OF GLOBEXS
What can you find on this page?
1. Check-in time
2. Contact information during your stay and other useful information
3. Other services offered by Globexs
4. How to request extra cleaning
5. Useful information about Madrid
6. About the check-out process
7. Comments and suggestions
Check in from 8:00 am to 10 pm
Contact information during your stay
Customer service during office hours
Monday to Thursday 8:00 to 16:30
Friday 8:00-14:00
You have 3 different ways to contact us during office hours:
1. You can contact the rental department (support@globexs.com), or +34 962 066 814
2. You can contact Dolores Sande – Customer Experience Manager (dolores@globexs.com), or +34 624 06 82 64.
3. Or you can contact the Maintenance Department (info@nestor-pm.com), or +34 601 45 89 33.
Customer service outside office hours (until 22:00) Monday to Thursday from 16:30 to 22:00 (Friday from 14:00 to 22:00)Weekends and public holidays 8:00 – 22:00.
Tel: (+34) 604 977 651
Call us on this number only in case of emergency.
Only the following cases are considered emergencies: -You are locked outside. This intervention is subject to a charge of 150 € + VAT + the cost of the locksmith. -You have a security problem related to the flat (for example, you suspect that there is a gas or water leak)
The emergency number between 22:00 and 08:00
We do not have staff on duty at night. For any emergency, please call 112.
Important information
Emergency number: 112
Globexs support website
Here you will find most common questions and answers.
Globexs contact
Global Expatriate Services SL / Email:support@globexs.com / Tel: (+34) 962 066 814 (office hours only)
Globexs Customer Experience Manager
Dolores Sande Email: dolores@globexs.com
Tel: (+34) 624 06 82 64 (office hours only)
Maintenance Department Nestor Property Management SL
Email: info@nestor-pm.com
Tel: (+34) 601 45 89 33 (office hours only)
Other services offered by Globexs
In addition to accommodation services we also offer immigration services to legal assistance to foreigners moving to Madrid: NIE numbers, digital nomad visa, golden visa, etc.
Do you need additional cleaning services during your stay?
It is likely that during the check-in process you were already in contact with our colleagues at Rentals. You can also request them for extra cleaning during your stay at the price of 20 € +VAT per hour.
Useful links and information about Madrid
Globexs blog
Our blog is a source of useful information about Madrid. Click here to read important information if moving to Madrid.
Facebook Group: Expats living and working in Madrid
The Facebook group “Expats living and working in Madrid” is the meeting point for newly arrived and established expats living and working in Madrid. The group was created to help expats and foreigners in Madrid to connect with each other.
About the check-out process
Non-face-to-face check-out
Check-out is usually a walk-out check-out unless otherwise agreed with the owner or a Globexs agent. This means that you have to check-out before 11 AM and you can leave the keys of the apartment and your room on the mailbox and lock your door when you leave the flat.
How to leave the flat at check-out
You must leave the flat clean on your departure. You are not obliged to wash the sheets and towels (some accommodations charge a one-off fee to cover this cost), but you must clean the flat before you leave:
- Dishes must be washed
- You are not allowed to leave the dishwasher with dirty dishes
- Garbage must be taken out of the flat.
- The refrigerator must be emptied.
- The oven and microwave must be cleaned.
- Floor of the apartment has to be cleaned
- Terrace in case there is one
- The bathrooms has to be cleaned
In case the flat is left dirty, an extra cleaning fee may be charged. The amount of the cleaning fee will be decided by the flat owner (minimum 60 € + VAT) and will be communicated to you by Globexs (read our terms and conditions).
Do you need help cleaning the flat before you leave?
If you need us to help you clean your flat before your departure, please do not hesitate to contact us. We can send cleaning staff. The cost is 20€ + VAT per hour. This is the easiest way to finish your wonderful stay with us without worrying about this matter.
About the deposit
Read all about our deposit policy in our terms and conditions. The deposit will be returned by bank transfer after check-out, but only if you have completely fulfilled your obligations as a tenant. If there is no damage to the property, if the house rules have been respected and the property is left in the same condition as on arrival. The deposit will be returned as soon as possible but it can take up to a maximum of 30 days after departure, because you have to wait for the last month’s utility bills.
Reasons why the deposit may not be returned.
- If the flat is left dirty.
- If there is damage to the property caused by improper use
- If you have not respected the house rules set out in the rental contract
- If you have consumed more energy than is included in the rental price. The rental price of a flat usually includes a maximum energy cost.
- In case of payment problems. For example if your payments are subject to a commission from paypal or any other financial institution, and Globexs does not receive the full amount. Or if there is a penalty for late payment during the stay.
- If there are issues not reported during the 24 hours after check in to info@globexs.com .
- Missing items (towels,etc).
- Stained bedlinen
In the event that (a part of) the deposit cannot be returned, Globexs will draw up a deposit report to explain the reason for the non-return. In this case, the tenant will also be charged an administrative fee between 50€ – 250€.
Maintenance reports
Our team carries out maintenance reports between one stay and the next. Please report anything you find in the property to the maintenance staff as soon as you see it. Honesty and transparency is one of Globexs & Nestor Property Management’s core values, so please let us know if you have accidentally broken or misplaced anything.
Your opinion is very important to us
Please share your experience of your stay with us by emailing us dolores@globexs.com, or using Globexs Customer Experience reviews. We need to know our strengths and be aware of what we can do better for the future. By sharing your feedback with us, you are helping us to grow and improve the customer experience for every next guest.
Thank you for choosing Globexs and we hope to see you soon in Madrid, Spain, or anywhere in the world.