Check in instructions
We will meet and greet you on arrival and will show you the apartment and appliances (Check in times: between 8 to 10 pm). If you’re traveling by plane, please let us know your flight number so we can monitor for any delays.
Consider that public transportation could take from 50 minutes to more than 1 hour to reach your destination. We suggest you take a taxi, which will take around 20 minutes.
In all cases, one of our colleagues from Nestor (Globexs company, concierge, and maintenance) will contact you around 72 hours before your arrival for more detailed check in instructions.
Contact information during your stay
Customer service during office hours
Monday to Thursday 8:00 to 16:30 and Friday 8:00-14:00
You have 4 different ways to contact us during office hours:
1. Contact the rental department (support@globexs.com), or +34 962 066 814.
2. Contact Dolores Sande – Customer Experience Manager (dolores@globexs.com), or +34 624 06 82 64.
3. Contact the Maintenance Department (info@nestor-pm.com), or +34 601 45 89 33.
4. Visit the Globexs office: Calle Pintor Salvador Abril 35, 46005 Valencia.
Customer service outside office hours (until 22:00)
Monday to Thursday from 16:30 to 22:00 (Friday from 14:00 to 22:00). Weekends and public holidays from 8:00 to 22:00.
Tel: (+34) 604 977 651. Call us on this number only in case of emergency. Only the following cases are considered emergencies:
1. You are locked outside. This intervention is subject to a charge of 150 € + VAT + the cost of the locksmith.
2. You have a security problem related to the flat (for example, you suspect that there is a gas or water leak)
Emergencies between 22:00 and 08:00
We do not have staff on duty at night. For any emergency, please call 112.
Other services offered by Globexs
In addition to accommodation services we also offer immigration services to legal assistance to foreigners moving to Valencia: NIE numbers, digital nomad visa, golden visa, etc. We also offer legal assistance to investors buying property in Valencia with Bluekey Homes, an independent company, part of the Globexs group.
Additional cleaning during your stay
It is likely that during the check-in process you were already in contact with our colleagues at Nestor. Nestor is part of the Globexs group, and is a property management company in charge of the cleaning and maintenance of your flat as well as the check-in-check-out procedures. You can hire Nestor for extra cleaning during your stay at the price of 15 € +VAT per hour.
Useful links and information about Valencia
Globexs blog
Our blog is a source of useful information about Valencia. Click here to read the most relevant articles about Valencia.
The definitive guide to moving to Valencia
Do you want to move to Valencia? Or have you already moved and don’t know how to organize all your papers, what to do in Valencia, how to meet people,…? Don’t worry, we have created for you the Ultimate Guide to moving to Valencia: 32 pages of useful information and case studies on how to move to Valencia. Contact us to request a free version of the guide.
Facebook Group: Expats living and working in Valencia
The Facebook group “Expats living and working in Valencia” has thousands of members and is the meeting point for newly arrived and established expats living and working in Valencia. The group was created to help expats and foreigners in Valencia to connect with each other.
Check out instructions
Non presential check-out
Check-out is usually a walk-out check-out unless otherwise agreed with the owner or a Globexs agent. This means that you have to check-out before 11 AM and you can leave the keys on the table and lock the door when you leave the flat.
How to leave the flat at check-out
You must leave the flat clean on your departure. You are not obliged to wash the sheets and towels (some accommodations charge a one-off fee to cover this cost), but you must clean the flat before you leave:
- Dishes must be washed
- You are not allowed to leave the dishwasher with dirty dishes
- Garbage must be taken out of the flat.
- The refrigerator must be emptied.
- The oven and microwave must be cleaned.
- Floor of the apartment has to be cleaned
- Terrace in case there is one
- The bathrooms must be cleaned
In case the flat is left dirty, a cleaning fee may be charged. Read our terms and conditions for tenants.
Do you need help cleaning the flat before you leave?
If you need us to help you clean your flat before your departure, please do not hesitate to contact us. We can send cleaning staff. The cost is 15€ + VAT per hour. This is the easiest way to finish your wonderful stay with us without worrying about this matter.
About the deposit
Read all about our deposit policy in our terms and conditions. The deposit will be returned by bank transfer after check-out, but only if you have completely fulfilled your obligations as a tenant. If there is no damage to the property, if the house rules have been respected and the property is left in the same condition as on arrival. The deposit will be returned as soon as possible but it can take up to a maximum of 30 days after departure, because you have to wait for the last month’s utility bills.
Reasons why the deposit may not be returned
- If the flat is left dirty.
- If there is damage to the property caused by improper use
- If you have not respected the house rules set out in the rental contract
- If you have consumed more energy than is included in the rental price. The rental price of a flat usually includes a maximum energy cost.
- In case of payment problems. For example if your payments are subject to a commission from paypal or any other financial institution, and Globexs does not receive the full amount. Or if there is a penalty for late payment during the stay.
- If there are issues not reported during the 24 hours after check in to info@globexs.com .
- Missing items (towels,etc).
- Stained bedlinen
In the event that (a part of) the deposit cannot be returned, Globexs will draw up a deposit report to explain the reason for the non-return. In this case, the tenant will also be charged an administrative fee between 50€ – 250€.
Maintenance reports
Our team carries out maintenance reports between one stay and the next. Please report anything you find in the property to the maintenance staff as soon as you see it. Honesty and transparency is one of Globexs & Nestor Property Management’s core values, so please let us know if you have accidentally broken or misplaced anything.
Your opinion is very important to us
Please share your experience of your stay with us by emailing us dolores@globexs.com, or using Globexs Customer Experience reviews. We need to know our strengths and be aware of what we can do better for the future. By sharing your feedback with us, you are helping us to grow and improve the customer experience for every next guest. Thank you for choosing Globexs and we hope to see you soon in Valencia, Spain, or anywhere in the world.
