Dear tenant, dear Guest,
We are delighted that you have chosen Globexs as your new host. We will do everything we can to make your stay as enjoyable and comfortable as possible.
We are passionate about Global mobility. We believe that embracing global mobility is the best way to improve the world around us. We help expats move from one country to another. Our staff is dedicated to making you feel welcome and comfortable in their new home. That is the Globexs experience, and that is why we are different from traditional relocation and rental companies.
The priority of the Globexs management team is to create a friendly, multicultural environment that meets your expectations.
Welcome!
Globexs
Customer Experience Manager
“We do what we do because we believe that the world would be a better place if everybody had the chance to live and work abroad for a while“
Lodewijk Cuypers, Founder of Globexs
What can you find on this page?
1.Contact information during your stay & other useful information.
2.Other services offered by Globexs.
3.How to order extra cleaning.
4.How to buy an apartment in Valencia.
5.Useful information regarding Valencia.
6.About the checkout process.
7.Your feedback.
Contact info during your stay
Customer service during office hours
Monday to Thursday 8:00 – 16:30
Fridays 8:00-14:00
You have 3 options to reach us during office hours:
1. You can either contact the Globexs Rental department
(support@globexs.com, or +34 962 066 814)
2. Or you can contact Carine Hulmann, Quality control & Customer Experience
(carine@globexs.com , or +34 604 977 527)
3. Or you can contact the Maintenance department
(info@nestor-pm.com, or +34 601 458 933)
Customer service outside office hours (until 22:00)
Mo-Thu: 16:30 – 22:00
Fri: 14:00-22:00
Weekends and holidays: 8:00 – 22:00.
Tel: (+34) 604 977 651
Only call us on this number if you have an emergency. Only the following cases are emergencies:
1. You have locked yourself out. An intervention is subject to a 150€ fine + the cost locksmith.
2. You have a security issue related to the apartment (for example, you suspect a gas leak).
Emergency number between 22:00 – 08:00
We have no staff on duty at night. For all emergencies please call 112.
Other useful information
Emergency: 112
Globexs support website: You will find most Q&A here:
Globexs rental department
Global Expatriate Services SL
Calle Pintor Salvador Abril 35, 46005 Valencia
Email: support@globexs.com
Tel: (+34) 962 066 814 (office hours only)
Globexs Quality control and customer experience department
Carine Hulmann
Email: carine@globexs.com
Tel: (+34) 604 977 527 (office hours)
Maintenance department
Nestor Property Management SL
Calle Dr Sumsi 31, 46005 Valencia
Email: info@nestor-pm.com
Tel: (+34) 601 45 89 33 (office hours)
Other services offered by Globexs
Besides accommodation services we also offer legal immigration services to foreigners moving to Valencia: NIE-numbers, digital nomad visa, golden visa, etc. We also offer legal assistance to investors buying a property in Valencia with Bluekey Homes, an independent company, part of the Globexs group.
Would you like extra cleaning during your stay?
During the checkin process you were probably already in touch with our colleagues from Nestor. Nestor is part of the Globexs group, and is a property management company in charge of the cleaning and maintenance of your apartment, as well as the checkin-checkout procedures. You can hire Nestor for extra cleaning during your stay at the price of 15€ per hour.
Would you like to buy, or rent a long term apartment in Valencia?
Check out Bluekey Homes, a Globexs company. Bluekey is a real estate agency specialized in assisting foreigners with the purchase of a second home in Valencia. Bluekey also offers a wide range of long term traditional rentals, furnished and unfurnished.
Useful links and information about Valencia
Globexs blog
Our blog is a massive source of useful information about Valencia. Click here to read the most relevant blogposts about Valencia.
The Ultimate guide to moving Valencia
Do you want to move to Valencia? Or have you already moved and you don’t know how to arrange all your papers, what to do in Valencia, how to meet people,…? Don’t worry, we have created the Ultimate Guide To Moving To Valencia for you: 32 pages of useful information and case studies about moving to Valencia. Click here to apply for a free version of the guide.
Facebook group: Expats living and working in Valencia
The Facebook group “Expats living and working in Valencia” has thousands of members and is the meeting spot for newly arrived and established expats living and working in Valencia. The group was created to help expats and foreigners in Valencia help each other.
About the checkout process
Non presencial checkout
Check-out is usually non-presential unless agreed otherwise with the owner or a Globexs agent. This means that you have to check out before 11 AM and can leave the keys on the table and close the door behind you.
How to leave the apartment on checkout
You need to leave the apartment clean on check-out. You are not obliged to wash the bedsheets and the towels (for some properties a 1-time linen fee is charged to cover this cost), but you have to clean the apartment before you leave:
- The dishes need to be washed. It is not allowed to leave the dishwasher with dirty dishes.
- The trash needs to be removed from the apartment.
- The fridge needs to be emptied.
- The oven and microwave needs to be cleaned
In case the apartment is left behind dirty a cleaning fee can be charged. The cleaning fee is not to be confused with the linen fee. Read here about the difference between linen fee and cleaning fee. The cleaning fee amount will be decided by the owner of the apartment (minimum 75€ and maximum 1 month’s rent), and communicated to you by Globexs (read our terms and conditions).
Need help cleaning your apartment before you leave?
If you need a hand cleaning your apartment before your check out, do not hesitate to contact us. We can send a cleaning lady. The cost is 15€ + vat per hour.
About the deposit
Read all about our deposit policy in our terms and conditions.
The deposit will be refunded by bank transfer after check-out, but only if you have completely fulfilled your obligations as a good tenant: If there are no damages to the property, if the house rules have been respected and the property is left behind in the same conditions as upon arrival. The deposit will be refunded as soon as possible with a minimum of 5 days. But it can take as long as maximum of 30 days after check-out, because we have to wait for the energy bills of the last month.
Reasons for non refunding of the deposit
- If the apartment is left behind dirty.
- If there are damages to the property caused by improper use.
- If you have not respected House Rules stated in the rental contract.
- If you have consumed more energy than included in the rental price. The rental price of an apartment usually includes a maximum energycost.
- In case of payment problems. For example if your payments were subject to a paypal commission of the commission of any other kind of financial institution, and Globexs did not receive the full amount. Or if there was a penalty for a late payment during the stay.
In case (a part of) the deposit cannot be refunded, a deposit report will be drafted by Globexs to explain the reason for the non-refund. In this case, also an administration cost of between 50€ – 250€ will be charged to the tenant.
Maintenance reports
Our team is performing maintenance reports in between every tenant. Please report anything that you find to the Maintenance team as soon as you see it. Honesty and transparency is one of the main values of Globexs & Nestor Property Management, so we are asking to let us know if you broke or misplaced something by accident.
Your feedback is very important to us
Please, share your experience about your stay with us, sending us an email on info@globexs.com, by talking directly to your rental agent or using Google review services. It is very important for us to know our strong sides and acknowledge what we can do better for the future. By sharing your feedback with us you are helping us grow and improve the customer experience for every next guest!
Thank you for choosing Globexs and hope we will see you soon in Valencia, Spain, or other locations all over the world!
Make a payment
Here you can make a credit card payment or Paypal payment
Terms & conditions
Check out the terms & conditions for tenants