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Dear tenant, dear Guest,
We are delighted that you have chosen Globexs as your new host. We will do everything we can to make your stay as enjoyable and comfortable as possible.
We are passionate about Global mobility. We believe that embracing global mobility is the best way to improve the world around us. Our staff is dedicated to making you feel welcome and comfortable in their new home. That is the Globexs experience, and that is why we are different from traditional relocation and rental companies.
The priority of the Globexs management team is to create a friendly, multicultural environment that meets your expectations.
Welcome!
Customer Experience Team
“We do what we do because we believe that the world would be a better place if everybody had the chance to live and work abroad for a while“
Lodewijk Cuypers, Founder of Globexs
What can you find on this page?
1.Useful information.
2.Houserules
3.Checkout procedure
4.Your feedback
5.Make a payment
6.Terms&conditions
Useful information
Globexs support website: You will find most Q&A here:
Globexs rental department
Global Expatriate Services SL
Calle Pintor Salvador Abril 35, 46005 Valencia
Tel: (+34) 962 066 814 (office hours only)
Customer service during office hours
Mon – Thu: 8:00 – 16:30
Fridays: 8:00-14:00
Emergency: 112-101
Houserules
Energy consumption
Energy is extremely expensive in Belgium, so please make responsible use of it. Normal energy usage is included in the rental price, above average usage will be charged. Please close windows and doors when using heating and do not use heating at night or when absent.
Neighbours
Please be aware that the property is a genuine residence surrounded by neighbours and the rules of the Homeowner’s Association have to be respected. The noise has to be kept down to a minimum between the hours of 21:00 and 10:00. Parties are prohibited.
Illegal activities
Annoying, unhealthy, harmful, risky, and illegal activities are forbidden. It is not allowed to disturb the peace and dwelling in the building and must refrain from activities that may disturb the peace of residents or neighbours. It is not allowed to consume drugs in the apartment.
Rubbish disposal and cleaning
An effort has been made to prepare the rented property for the tenant to ensure that the tenant feels as relaxed and comfortable as possible during the stay. The tenant is obliged to treat the rented property with care so that it is left at the end of the rental just as he/she found it at the beginning. The rubbish needs to be disposed of as indicated by the owner on check-in.
Smoking
Smoking is strictly prohibited in the apartment and in the building. A penalty of 500€ will be charged in case of smoking in the accommodation.
Keys
Always fully lock the main door of the rented property using the key, when going out. When a set of keys is lost a penalty of 250€ will be charged, on top of the cost of making a new copy.
Temporary residence
The Globexs apartments are only intended for use as a temporary housing accommodation. The tenant is not permitted to make it his/her principal or main place of residence unless specific permission is given in writing. The property cannot entirely or partly be sublet or made available to third parties, nor can the rent be transferred to third parties.
If the tenant fails to meet the obligations stated above about the intended use of the property, the owner will consider this as a serious shortcoming, which entitles the owner to invoke the automatic dissolution of the agreement without prior notice and to charge the sum of a full month’s rent as a penalty to the tenant. Moreover, in that case, the owner is also entitled to claim damages, such as material damage and taxes to which the owner would be bound by the mere fact that the property is rented for a professional purpose or if the property is used as a principal or main place of residence.
Read more about houserules here (english only)
Checkout Procedure
How to leave the apartment on checkout
You need to leave the apartment clean on check-out. You are not obliged to wash the bedsheets and the towels (for some properties a 1-time linen fee is charged to cover this cost), but you have to clean the apartment before you leave:
- The dishes need to be washed. It is not allowed to leave the dishwasher with dirty dishes.
- The trash needs to be removed from the apartment.
- The fridge needs to be emptied.
- The oven and microwave needs to be cleaned
In case the apartment is left behind dirty a cleaning fee can be charged. The cleaning fee is not to be confused with the linen fee. Read here about the difference between linen fee and cleaning fee. The cleaning fee amount will be decided by the owner of the apartment (minimum 75€ and maximum 1 month’s rent), and communicated to you by Globexs (read our terms and conditions).
About the deposit
Read all about our deposit policy in our terms and conditions.
The deposit will be refunded by bank transfer after check-out, but only if you have completely fulfilled your obligations as a good tenant: If there are no damages to the property, if the house rules have been respected and the property is left behind in the same conditions as upon arrival. The deposit will be refunded as soon as possible with a minimum of 5 days. But it can take as long as maximum of 30 days after check-out, because we have to wait for the energy bills of the last month.
Reasons for non refunding of the deposit
- If the apartment is left behind dirty.
- If there are damages to the property caused by improper use.
- If you have not respected House Rules stated in the rental contract.
- If you have consumed more energy than included in the rental price. The rental price of an apartment usually includes a maximum energycost.
- In case of payment problems. For example if your payments were subject to a paypal commission of the commission of any other kind of financial institution, and Globexs did not receive the full amount. Or if there was a penalty for a late payment during the stay.
In case (a part of) the deposit cannot be refunded, a deposit report will be drafted by Globexs to explain the reason for the non-refund. In this case, also an administration cost of between 50€ – 250€ will be charged to the tenant.
Your feedback is very important
Please, share your experience about your stay with us, sending us an email on info@globexs.com, by talking directly to your rental agent or using Google review services. It is very important for us to know our strong sides and acknowledge what we can do better for the future. By sharing your feedback with us you are helping us grow and improve the customer experience for every next guest!
Thank you for choosing Globexs and hope we will see you soon in one of our locations all over the world!
Make a payment
Here you can make a credit card payment or Paypal payment
Terms & conditions
Check out the terms & conditions for tenants