Your Globexs rental agent is your contact person during your stay. You can always contact your Globexs rental agent if:
The apartment is not what you expected
Something is not working correctly
There is a problem with the neighbors or the community
The communication with the owner is not fluid
etc.
Of course, as a tenant you have direct access to the owner. You meet the owner during the checkin process, and you have previously exchanged contact details. But if the communication with the owner is not as easy as needed, the rental agents can help.