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Why do I have to pay a linen / concierge fee?

All tenants pay a linen fee of 150€ + vat (also called a concierge fee).

The following services are included in this fee:

  1. Presential checkin
  2. Telephone assistance during your stay
  3. 3 hours of cleaning on check out

If the apartment is left behind very dirty, and we need more than 3 hours to clean, an extra cleaning fee will be charged. The same thing happens when the bedlinens and towels are stained by the tenant. Therefore the linen fee is not to be confused with a cleaning fee.

The tenant is always obligated to leave the apartment clean on check out (See our terms and conditions). In case the apartment is left behind dirty a cleaning fee can be charged. The cleaning fee amount will be decided by the owner of the apartment (minimum 75€ and maximum 1 month’s rent). In other words, the cleaning fee can be considered a “fine”, while the linen / concierge fee is a standard cost.