Support page for Globexs tenants

About Globexs services for tenants

• Is Globexs a real estate company?
• What services does Globexs offer to tenants?
• What kind of rentals does Globexs offer?

About deposits and damages

• Am I insured against theft and damages as a tenant?
• When do I get my deposit back?

About my booking

• Can I register on the address?
• What if I have a problem during my stay?
• Can I extend my booking?
• What house rules apply to my rental apartment?
• Can the owner cancel my booking?
• I want to cancel my booking
• Can I change the furniture?

About the booking process

• I want to book but I do not know the exact arrival date or departure date
• How long ahead can I book an apartment?
• How do I book a Globexs apartment and what documentation do I need?
• What is the difference between a Globexs apartment and a partner apartment?
• Can I bring my pet?
• How does the check-in take place?
• Is it possible to visit the apartment before booking?
• What is the minimum and maximum time we can book?

About my payments

• Why do I have to pay a linen / concierge fee?
• My invoice explained
• How about payment methods and bank commissions?
• What happens when I pay late?
• Are the energy costs included in the rent?